Ticketmaster says customers’ credit card information affected by data breach | CBC News

Ticketmaster is notifying customers about a “data security incident” that may have leaked their personal information.

The ticket-selling company wrote in an email to customers that it recently discovered an “unauthorized third party” obtained information from a cloud database hosted by a third-party data services provider between April 2 and May 18. 

“The personal information that may have been obtained by the third party may have included your name, basic contact information, and payment card information such as encrypted credit or debit card numbers and expiration dates,” the email read. 

The email says Ticketmaster is investigating and co-operating with U.S. federal law enforcement authorities. 

“We are fully committed to protecting your information, and deeply regret that this incident occurred,” it said.

According to the email, Ticketmaster determined that personal information might have been affected on May 23 — just three days after another major Ticketmaster data breach. 

That breach was described as “unauthorized activity” in a third-party cloud database that mainly contained Ticketmaster data, according to a filing that month by the company’s owner Live Nation with the U.S. Securities and Exchange Commission.

That came after a hacking group called ShinyHunters claimed it had stolen user data of more than 500 million Ticketmaster customers and demanded a ransom of $500,000 US ($680,000 Cdn), according to media reports. 

It is not clear whether the two breaches are connected. 

CBC News has reached out to Ticketmaster for more information.

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